Our Promise to You

Our Promise to You

At Hearts Jewelry, we're committed to your complete satisfaction. Our promise is to provide you with beautiful, high-quality jewelry and an exceptional shopping experience.

🛍️ 30-Day Return & Lifetime Guarantee

30-Day No Risk Guarantee

• Hassle-Free Returns: If you're not happy with the item you purchased, we will replace it with the same item or offer you several other options if you prefer something different.
• Easy Process: Return unused items within 30 days of delivery for a full refund.
• Simple Online Returns: Our straightforward return process makes it easy for you.

Lifetime Guarantee on All Jewelry

• Free Lifetime Replacement: If your originally purchased jewelry ever breaks, we will replace it FOR FREE.
• Design Updates: Please note that jewelry designs may change over time. If your original design is no longer available, we'll find something as close as possible to the original.
• Exclusions: We're unable to provide free lifetime replacements for customized orders such as engravings.
• Note on Replacements: If your original purchase included a gift box, the replacement will be sent without a gift box and card.

💎 Quality Guarantee

At Hearts Jewelry, we custom design every item sold, making us the only place you'll find that exact custom design.

• Careful Inspection: All pieces are carefully inspected before shipping.
• Lasting Beauty: Our jewelry is designed to maintain its beauty for years to come.

🚚 Fast & Free Shipping

We're proud to be a USA-based small business. We believe beautiful jewelry shouldn't come with hefty shipping fees.

Domestic – United States

• Free Shipping (4-10 Business Days): On orders $75.00 and up.
  • Cost: Free
• Standard Shipping (4-10 Business Days): On orders $0.00–$74.99.
  • Cost: $8.95
• Fast Shipping: Our products are packaged and shipped from different warehouses in the USA.
• Occasional Overseas Shipping: Replacement items not in stock may be shipped from our overseas partners.

International Shipping

• Standard International Shipping (10-14 Business Days):
  • Orders $0.00–$49.99: $9.99
  • Orders $49.01–$79.99: $12.99
  • Orders $80.00 and up: $14.99
• Countries Covered: United Arab Emirates, Austria, Australia, and more.
• Fast, Secure Delivery: Tracking provided for all shipments.

💬 Customer Support

We're here for you before and after the sale. Not happy? We'll make it right. Our goal is a happy customer!

• Quick Responses: Prompt replies to all inquiries.
• Expert Advice: Assistance with product care and selection.
• Always Available: We're just an email or phone call away.

🔒 Secure Shopping

Shop with confidence knowing your information is safe.

• Secure Checkout: Encrypted and protected payment process.
• Privacy Protected: We never share your personal information.

At Hearts Jewelry, we're not just selling jewelry—we're creating experiences and memories. Our promise to you is to make every interaction with us as beautiful as the pieces we create.